You can return most items for a refund within 14 days of delivery or in-store pick up date. Return shipping costs will apply. The item(s) must not be damaged, altered, stained or worn. Items that you have already assembled can not be returned.
Bedsheets/ Comforter Sets
You may return or exchange bedsheets and comforter sets that are unopened and product seal is not broken within 14 days of the purchase date. Product seal is the white zip tie found on the zippers of bedsheets and comforters.
If furniture was picked in-store or delivered to your residence/business in it's original box/packaging, all new returned furniture must be in it's complete original box/packaging, unused and in new condition. Assembled furniture that was picked up in-store or delivered to your residence/business, must not be damaged, stained or worn.
You may return Financed/Leased furniture within five days of delivery or in-store pick up date that is not damaged or has visible stains. Item(s) must be in original box/packaging. Please refer to your lease contract to view the leasing company's Refund/Exchange policy.
Damaged or Defective Items
If an item arrived damaged or defective from shipping or a local delivery, you may return them within 14 days of delivery or in-store pick up date.
You can receive a refund to your original payment method, minus return shipping costs as per our Return Policy.
For credit card refunds, we’ll begin issuing your refund once we’ve received notification that you have returned your item(s). Most banks will process the refund within 3-5 business days.
For all other refund methods, please allow up to 2 weeks for us to fully process your return and issue your refund.
Received The Wrong Item
If we’ve sent you something you didn’t order, we want to get the correct item to you as fast as possible, we'll provide return instructions. Be sure to complete this process within 14 days of the delivery or in-store pick up date.
You can cancel any order before it ships, goes out for local delivery, or before picking up in-store. However, once an item has been shipped, it cannot be canceled.